FAQs
Frequently Asked Questions
Find quick answers to the most common questions about our products, shipping, returns and more.
COMMON QUESTIONS
Find Your Answer
Browse through our most frequently asked questions below. If you don’t find what you’re looking for, feel free to contact us.
Yes. Our formulas are crafted with carefully selected natural ingredients and clinically guided aesthetic care standards.
Most orders are delivered within 3–5 business days, depending on your city and courier availability.
Unopened products can be returned within 7 days of delivery. Once approved, refunds are processed within 5–7 business days.
We accept cash on delivery, bank transfer, and major debit/credit cards through secure payment gateways.
No. You can checkout as a guest, but creating an account helps you track orders and manage appointments faster.
Yes. Our specialists assess your skin type first and customize treatments to keep sensitive skin safe and comfortable.
Address changes are possible before dispatch. Contact our support team as soon as possible with your order details.
Once your return is approved, you’ll receive email updates. You can also check status from your account dashboard.
Absolutely. All card payments are processed through encrypted, PCI-compliant payment partners.
Sign in to your account, open profile settings, and update your name, phone, or email anytime.
Yes. Our formulas are crafted with carefully selected natural ingredients and clinically guided aesthetic care standards.
Yes. Our specialists assess your skin type first and customize treatments to keep sensitive skin safe and comfortable.
Most orders are delivered within 3–5 business days, depending on your city and courier availability.
Address changes are possible before dispatch. Contact our support team as soon as possible with your order details.
Unopened products can be returned within 7 days of delivery. Once approved, refunds are processed within 5–7 business days.
Once your return is approved, you’ll receive email updates. You can also check status from your account dashboard.
We accept cash on delivery, bank transfer, and major debit/credit cards through secure payment gateways.
Absolutely. All card payments are processed through encrypted, PCI-compliant payment partners.
No. You can checkout as a guest, but creating an account helps you track orders and manage appointments faster.
Sign in to your account, open profile settings, and update your name, phone, or email anytime.
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